Infotel Software · Accessibility
Accessibility Statement
Infotel Software wants its website to be usable by as many people as possible. This statement sets out, plainly, where infotel-software.com stands against the French accessibility standard (RGAA).
Our approach
Digital accessibility means making online content and services usable by everyone, including people with disabilities, whatever hardware, software or settings they use to browse the web.
This statement is part of a voluntary approach. We chose to assess our website against the General Accessibility Improvement Framework (RGAA, website in French), the official accessibility standard in France, based on the Web Content Accessibility Guidelines (WCAG 2.1, level AA), and to publish the results as they are, including any points that still need to be fixed.
It applies to infotel-software.com, in its French, English and German versions.
Compliance status
The infotel-software.com website is fully compliant with the General Accessibility Improvement Framework (RGAA), version 4.1.2: all applicable criteria are met on the fourteen audited pages, including the forms and the cookie consent banner.
100%
of RGAA 4.1.2 criteria are met on the audited pages
Fully compliant
Test results
The compliance audit carried out by the Infotel Software web team (internal audit), begun on October 16, 2026 and completed on November 6, 2026 with the evaluation of the forms, a check of the live site and screen reader testing, shows that:
- 100% of RGAA version 4.1.2 criteria are met: all 77 criteria that apply to the audited pages are compliant;
- the average compliance rate of the audited pages is 100%.
The first rate counts a criterion as non-compliant as soon as a single page fails it; the second is the average of the rates obtained by each page. The RGAA has 106 criteria; 29 do not apply to any of the audited pages, because they contain no relevant content.
| Topic | Compliant | Non-compliant | Not applicable |
|---|---|---|---|
| Images | 4 | 0 | 5 |
| Frames | 0 | 0 | 2 |
| Colors | 3 | 0 | 0 |
| Multimedia | 8 | 0 | 5 |
| Tables | 4 | 0 | 4 |
| Links | 2 | 0 | 0 |
| Scripts | 4 | 0 | 1 |
| Mandatory elements | 9 | 0 | 1 |
| Information structure | 3 | 0 | 1 |
| Presentation of information | 14 | 0 | 0 |
| Forms | 12 | 0 | 1 |
| Navigation | 10 | 0 | 1 |
| Consultation | 4 | 0 | 8 |
| Total | 77 | 0 | 29 |
Non-accessible content
Non-compliance
No non-compliance was found on the audited pages. The last issues identified during the check of the live site (focus indicator hard to see on some links and buttons, the mobile menu, contrast of the closing banner on the document management page) were fixed before this statement was published.
Exemptions for disproportionate burden
No exemption is claimed.
Third-party content
The contact and demo request forms are the site’s own forms, connected to the SharpSpring customer relationship management tool: they were evaluated with their pages. The cookie consent banner (Axeptio) and the video player (Mave) were evaluated with the pages where they appear; the video player controls exist in English only and are announced as English to screen readers. Websites that infotel-software.com links to, such as the technical support portal or the product documentation, are not covered by this statement.
If any of these services causes you difficulty, email or call us (section 7) and we will handle your request directly.
Preparation of this statement
This statement was prepared on October 16, 2026, based on an internal audit carried out the same day. It was updated on October 19, 2026, after the videos were made accessible (transcripts, captions and a new video player), and again on November 6, 2026, after the evaluation of the forms, the legal notice, the document management page and the cookie consent banner, a check of the live site and testing with the NVDA screen reader.
Technologies used
- HTML5, CSS3, JavaScript and SVG
- WordPress, with the Divi theme
- WPML to manage the three languages
Test environment
The pages were checked in the Chromium 153 browser, the engine behind Google Chrome and Microsoft Edge, at three display sizes:
- desktop, 1,366 pixels wide: automated tests, contrast and a full keyboard walkthrough;
- mobile, 390 pixels wide: automated tests, contrast and a keyboard walkthrough of the menu;
- narrow screen, 320 pixels wide, with increased text spacing: reflow and readability of content.
Screen reader output was checked with NVDA on Windows, in Firefox: cookie consent banner, general navigation, contact and demo request forms, videos and interactive components (event filters, self-assessment, sitemap search, the table in this statement).
Evaluation tools
- axe-core 4.14, for automated testing of each page
- Lighthouse 13.5 in PageSpeed Insights, on the live site
- W3C Nu Html Checker, for code validity
- Pixel-level contrast measurement, including text placed over a gradient or a photo
- Review of the code of the pages, shared components and site plugins
Pages checked
- Home: https://infotel-software.com/fr/
- Events: https://infotel-software.com/fr/evenements/
- News: https://infotel-software.com/fr/nos-actualites/
- A news article, using the template shared by all articles
- Managing unstructured documents: https://infotel-software.com/fr/gestion-du-vrac-documentaire/
- Archiving self-assessment: https://infotel-software.com/fr/autodiagnostic-archivage/
- Videos: https://infotel-software.com/fr/videos/
- Sitemap: https://infotel-software.com/fr/plan-du-site/
- Error page, shown for any address that cannot be found
- Accessibility statement: https://infotel-software.com/fr/declaration-daccessibilite/
- Contact us: https://infotel-software.com/fr/nous-contacter/
- Request a demo: https://infotel-software.com/fr/demo/
- Legal notice: https://infotel-software.com/fr/mentions-legales/
- Document management: https://infotel-software.com/fr/gestion-documentaire/
Each page was evaluated together with the elements shared across the site: header and menu (on desktop and mobile), footer, cookie consent banner, reading comfort panel, language suggestion bar and back-to-top button. The audit covered the French version, whose addresses are listed above; the English and German versions are built on the same pages and the same components.
Navigation aids
The first time you press the Tab key, a “Skip to content” link appears at the top of every page: it takes you straight to the main content, without going through the menu again.
The site offers a reading comfort panel, opened from the tab on the left edge of every page. It lets you enlarge text, underline links, increase contrast, widen letter spacing, switch to a font designed for easier reading and reduce animations. These settings are kept from one visit to the next in the same browser.
The sitemap shows how the site is organized, section by section, and offers instant search, also available with the Ctrl+K shortcut (⌘K on Mac).
What this panel does not replace
The reading comfort panel is an additional aid. It does not replace the site’s compliance with the RGAA, your operating system or browser settings, or the assistive technology you normally use. The site also respects your system preferences, including reduced motion.
Feedback and contact
If you cannot access any content or service on this site, let us know: we will direct you to an accessible alternative or provide the content in another format.
- By emailsoftware@infotel.com
- Online formContact form
- By phone+33 (0)1 48 97 38 38
- By mailInfotel S.A.
75, rue de la Victoire
75009 Paris
France
To help us respond quickly, please tell us which page is affected, what you were trying to do and, if possible, which browser and assistive technology you use.
We acknowledge every request and reply as quickly as possible.
If our response does not help
If the solution we offer does not suit you, or if the problem persists, contact us again by any means you prefer, referring to your first message.
Your request will then be reviewed by the site manager, who will get back to you with another solution or with the content in another format.
Still unable to access some content?
Let us know: we will offer you an alternative and fix the issue you reported.
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